9Mobile Nigeria
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position below:
Job Title: Head, IT Application Management
Location: Lagos
Employment Type: Full-time
Job Summary
- The Head of IT Application Management is responsible for the strategic and operational leadership of Business Support Systems (BSS), Enterprise Support Systems (ESS), Charging, and Billing functions.
- This role ensures the availability, performance, and scalability of mission-critical systems that support customer engagement, revenue generation, and enterprise processes.
- The role is central to driving operational efficiency, ensuring regulatory compliance, fostering vendor partnerships, and supporting business transformation initiatives.
Roles and Responsibilities
Strategy and Planning:
- Develop and implement the vision, objectives, and roadmap for application management, aligned with business and technology goals.
- Translate strategy into actionable plans and ensure execution across teams.
- Drive innovation and modernization of the application landscape, with a focus on automation, cloud, and data analytics.
Operational Oversight:
Provide end-to-end oversight of the following domains:
- BSS (Business Support Systems):
- CRM systems
- Mobile Number Portability (MNP) platforms
- Contact Center (e.g., AVAYA)
- SIM Registration and KYC platforms
- Workforce Management Systems
ESS (Enterprise Support Systems):
- ERP platforms
- Big Data Analytics and Business Intelligence systems
- Campaign Management Systems
- Sales Management Tools (SMT) and order management for airtime and device distribution
Billing and Revenue Assurance:
- Charging and billing platforms (prepaid, postpaid, hybrid)
- Fraud and revenue assurance systems
- Roaming and interconnect billing operations
Compliance and Quality Assurance:
- Ensure all platforms and operations meet local regulatory standards (e.g., NCC, NIMC, FIRS, DSS).
- Champion ITIL-based service management and governance best practices.
- Drive continuous improvement through process re-engineering and performance analysis.
Financial and Risk Management:
- Manage budgets, optimize costs, and ensure fiscal accountability.
- Develop and maintain disaster recovery and business continuity strategies.
- Oversee audits and compliance initiatives to mitigate operational risks.
Vendor and Stakeholder Engagement:
- Manage third-party service providers and OEMs to ensure SLAs and contractual obligations are met.
- Collaborate with internal stakeholders including the CTIO, IT Director, and Executive Management to align IT services with business priorities.
- Represent IT in strategic forums and regulatory engagements.
People Leadership:
- Build, mentor, and manage high-performing cross-functional teams.
- Promote a culture of ownership, accountability, innovation, and continuous learning.
- Lead workforce planning, succession development, and performance management initiatives.
Reporting and Communication:
- Deliver executive-level reports and dashboards to facilitate strategic decision-making.
- Present project updates, operational performance, and system health insights to leadership and the board.
Additional Duties: Execute tasks and projects as assigned by the Director of IT, including cross-departmental initiatives
Education and Experience
- Bachelor’s degree in computer science, Engineering, Information Systems, or related discipline (required).
- Master’s degree in a relevant field is an added advantage.
- Minimum of 12 years’ progressive experience in IT leadership within the telecommunications sector.
- Proven experience managing diverse application portfolios, including CRM, ERP, billing, and analytics platforms.
- Strong background in application development, software lifecycle management, and systems integration.
- In-depth knowledge of ITIL, Agile/Scrum, and project management methodologies (e.g., PMP, Prince2).
- Hands-on experience with big data, business intelligence, and data governance.
- Familiarity with cloud platforms, digital transformation, and cybersecurity best practices.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online