Customer Service Agent at Lifebank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Job Summary

• The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationship with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned

Requirements

• BSC or HND in Marketing, Mass communication or Any related discipline
• 2 – 3 years experience in a similar role
• Excellent Communication.

Salary
N120,000 monthly (Gross).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: team@lifebank.ng using the Job Title and Location as the subject of the mail.