Customer Service Supervisor at GUO Transport and Logistics

GUO Transport Company Ltd., established in 1980 as a division of G. U. Okeke & Sons Ltd., is a prominent provider of intercity and interstate transportation services in Nigeria. Serving over 200 destinations across Nigeria and West Africa, the company operates a modern, environmentally friendly fleet, ensuring safe, enjoyable, and affordable travel for millions of passengers annually.

In addition to passenger transport, GUO Transport offers value-priced same-day and early-next-day haulage and package delivery services to numerous destinations within Nigeria. The company’s mission is to provide timely transportation and logistics solutions with the highest level of excellence and customer satisfaction, emphasizing safety, comfort, and economic value.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Coker, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and experienced Customer Service Supervisor to lead our customer service team, ensure excellent service delivery, and maintain high customer satisfaction levels.
• The ideal candidate will oversee daily operations, manage staff performance, resolve escalated issues, and drive continuous improvement in customer experience.

Key Responsibilities

• Supervise and coordinate the daily operations of the customer service team.
• Monitorinter actions (calls, chats, emails) to ensure adherence to service standards.
• Handle complex or escalated customer complaints and provide prompt resolution.
• Train, coach, and mentor customer service representatives to improve performance.
• Track and analyze customer service metrics to identify trends and improvement opportunities.
• Develop and enforce customer service procedures, policies, and best practices.
• Prepare weekly and monthly reports on customer feedback and team performance.
• Collaborate with other departments to resolve customer issues and enhance service delivery.
• Ensure the team maintains professionalism, courtesy, and product knowledge at all times.
• Maintain an organized, efficient workflow to meet SLA and quality targets.

Requirements

• HND / B.Sc. in any relevant field.
• 2–5 years experience in customer service, with at least 1 year in a supervisory role.
• Strong leadership, coaching, and people-management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in CRM tools, ticketing systems, and MS Office Suite.
• Strong customer-focused mindset and attention to detail.

Key Competencies:

• Customer Relationship Management
• Team Leadership & Supervision
• Performance Monitoring
• Complaint Management
• Emotional Intelligence
• Process Improvement
• Time Management

Salary
N200,000 – N250,000 / month.

Application Closing Date
29th November, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online